Last updated November 27, 2024
This privacy notice for JH Stores LLC (doing business as HarmoniLiving ) ( "we," "us," or "our" ), describes how and why we might collect, store, use, and/or share ( "process" ) your information when you use our services ( "Services" ).
SUMMARY OF KEY POINTS
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we receive any information from third parties? We do not receive any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
1. What Information Do We Collect
We collect personal information when you register on our Services, request information about our products and Services, participate in activities, or contact us. This may include:
- Names
- Phone numbers
- Email addresses
- Mailing and billing addresses
Sensitive Information
We do not process sensitive information.
Payment Data
If you make a purchase, we may collect payment data (e.g., payment instrument number, security code) to process your payment. Payment data is securely stored either by Airwallex or PayPal. You can review their privacy notices:
You must ensure all personal information you provide is accurate and up-to-date.
Information We Collect Automatically
In Short: We collect certain information automatically when you visit our Services.
When you use our Services, we automatically collect information such as your IP address, device characteristics, browser type, and other technical data. This helps us maintain security and improve our Services.
Types of Automatically Collected Information:
- Log and Usage Data: Includes diagnostic and performance data, such as your IP address, device info, browser type, and interactions with the Services (e.g., pages viewed, actions taken).
- Device Data: Includes details about the devices you use to access the Services, such as device ID, IP address, location, and operating system.
- Location Data: We may collect precise or imprecise location data (via GPS or IP address) for location-based services. This information is used to improve your experience, and you can opt-out by disabling location settings. Some features may become unavailable if you choose to opt-out.
- SMS Marketing and Abandoned Cart/Page Tracking: If you opt into SMS marketing, we may collect your phone number and use cookies or tracking technologies to monitor your shopping activity, including abandoned carts and pages, so we can send you SMS reminders about items left in your cart.
- We will only send SMS marketing communications to users who have opted into SMS marketing. If you have not opted in, we will not send you such communications.
- When you opt in to receive SMS marketing communications, you will be asked to provide your phone number. You can opt out of these messages at any time by replying ‘STOP’ to any SMS or contacting us directly.
We also collect information using cookies and similar technologies to improve our Services.
2. How We Process Your Information
We process your information to provide, improve, and manage our Services, communicate with you, ensure security and fraud prevention, and comply with the law. We may also process your information with your consent for other purposes.
We process your personal data for the following purposes:
- Account Management: To create, log in, and maintain your account.
- Customer Support: To address your inquiries and resolve issues.
- Order Fulfilment: To manage orders, payments, returns, and exchanges.
- Feedback Requests: To gather feedback about our Services.
- Marketing Communications: To send promotional emails, in line with your preferences. You can opt-out at any time.
- Testimonials: To post testimonials that may include personal information.
3. When and With Whom Do We Share Your Personal Information?
We may share or transfer your information during negotiations or in connection with a merger, sale of assets, financing, or acquisition of all or part of our business.
We do not share or sell SMS opt-in data and consent with any non-affiliated third parties.
4. Do We Use Cookies and Other Tracking Technologies?
A cookie is a small amount of data generated by a website and stored by your web browser. Cookies are used to identify your browser, provide analytics, and remember information such as your language preferences or login details.
Cookies for Advertising
We use cookies to collect information about your online activity over time, both on our website and across other online services. This data helps us make ads more relevant and effective for you, a process known as interest-based advertising. Cookies also help prevent ads from repeatedly appearing and ensure that ads are properly displayed for advertisers. Without cookies, it would be difficult for advertisers to reach their intended audience or measure the effectiveness of their ads.
Cookies Used by JH Stores LLC
We use cookies to identify the areas of our website you’ve visited. These cookies are stored on your computer or mobile device by your web browser. We use cookies to improve the performance and functionality of our website. While these cookies are not essential for using the website, they enable features like remembering your login information or allowing you to watch videos. Without cookies, certain website features might not work as intended, and you may need to re-enter your login details each time you visit.
Blocking and Disabling Cookies
You can disable cookies by adjusting your browser settings. However, blocking cookies may impact the functionality of the website and prevent certain features or services from working correctly. You may also lose saved information, like login details or preferences. Each browser has different controls for managing cookies, so consult your browser’s help section for instructions. Please note, disabling cookies does not remove them from your browser; you must manually delete them.
5. How Long Do We Keep Your Information?
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law (such as for tax or accounting purposes). Once we no longer need your information for legitimate business purposes, we will delete or anonymize it. If deletion is not possible (e.g., for backup archives), we will securely store the data and isolate it from further processing until it can be deleted.
6. How Do We Keep Your Information Safe?
We implement appropriate technical and organizational measures to protect your personal information. However, no system can be guaranteed 100% secure. Despite our best efforts, we cannot guarantee that unauthorized third parties will not access, steal, or alter your information. The transmission of personal information to and from our services is at your own risk, so we recommend using our services within a secure environment.
7. Do We Collect Information from Minors?
We do not knowingly collect or market to children under 18 years old. By using our services, you confirm you are at least 18 years of age or the parent/guardian of a minor and consent to their use of the services. If we discover that we have collected personal information from a user under 18, we will deactivate the account and take steps to delete the data. If you believe we have collected such information, please contact us at support@harmoniliving.com.
8. What Are Your Privacy Rights?
You have the right to review, change, or delete your account at any time. If we rely on your consent to process your information, you can withdraw it at any time by contacting us. However, this will not affect the legality of prior processing.
You can opt out of marketing communications by unsubscribing from emails, replying "STOP" or "UNSUBSCRIBE" to SMS, or contacting us directly. We may still send service-related communications.
To update or terminate your account, log in to your account settings. Upon your request, we will deactivate or delete your account but may retain some information for legal or operational reasons.
Most browsers accept cookies by default, but you can reject or remove them through your browser settings. This may impact some features of our services.
For questions about your privacy rights, email us at support@harmoniliving.com.
9. Do-Not Track Features
Most browsers and mobile devices have a "Do-Not-Track" (DNT) setting. Currently, we do not respond to DNT signals as no standard for implementing them has been established. If a standard is introduced in the future, we will update our privacy policy accordingly.
10. Do We Make Updates to This Notice?
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
11. How Can You Review, Update or Delete the Data We Collect From You?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.
12. Security
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. When you provide payment information, it is encrypted using secure socket layer (SSL) technology during transmission. Although no method of transmission over the Internet or electronic storage is 100% secure, we adhere to industry standards and follow PCI-DSS requirements to protect your data.
13. Contact Us
Questions about the Privacy Policy should be sent to us at support@harmoniliving.com or submitted via our Contact Us page.
You can also contact us using the methods below.
JH Stores LLC
3325 Valley Forge Trail
Forest Hill, TX 76140
USA
Email: support@harmoniliving.com
Phone: (740) 990-2422
Customer Service Hours: Mon-Fri, 9am-5pm EST