Mango Power - Return & Refunds

Return Policy

• HarmoniLiving offers a 30-day unconditional return policy for products sold under the Mango Power brand, applicable to orders placed in the US region on HarmoniLiving's platform.
• Products purchased from other channels are not eligible for unconditional returns through HarmoniLiving. Customers should contact the original purchase channel for such returns.
• All products must be returned in their original condition without man-made damage, including all accessories and parts.

Refund Policy

• For returns in good condition, HarmoniLiving will charge a transaction fee plus shipping costs. If the return is due to quality issues with Mango Power products, HarmoniLiving offers a full refund or a one-time free replacement.
• Refunds are processed within 14 business days after HarmoniLiving receives the returned product. Customers will be notified by email once the refund has been processed. If the refund is not received within this period, customers should contact HarmoniLiving's customer service.

Shipping Fees

• HarmoniLiving provides a prepaid return shipping label for eligible returns of Mango Power products.
• Customers are responsible for the transaction fee and shipping costs for returns that are not related to quality issues.

Return/Refund Process

• Customers need to send an email to HarmoniLiving's customer service with the product delivery information to initiate a return for Mango Power products.
• HarmoniLiving's Service Team will evaluate the return's eligibility and, if confirmed, issue a Return Material Authorization (RMA) number along with a prepaid return shipping label.
• The product must be securely packaged for return, with the RMA number clearly marked on the package and proof of purchase included.
• Returns of Mango Power products without RMA confirmation from HarmoniLiving may not be processed for a refund or replacement.

Exceptions to Policy

• Refunds or replacements are not provided if the return request is made after 30 days of receiving the Mango Power product, without confirmation from HarmoniLiving's customer service, or if legal proof-of-purchase is missing or suspected of being forged or tampered with.
• Returns not including all original accessories, attachments, and packaging, or those with user-caused damage to Mango Power products, are not eligible.
• Returns affected by external factors (like fires, floods), showing evidence of tampering, or not sent back to HarmoniLiving within 15 calendar days after confirmation, are excluded from processing.

Warranty Mango Power E

2.1 Warranty Period of Products

Category	Warranty
Mango Power E    *Mango Power E CATL Battery Cell    *Mango Power E BMS Circuit Board    *Mango Power E LED Screen	60 months  *120 months  *60 months   *60 months
E battery	60 months
Mango Power Union	36 months
mpanel Pro	12 months
mSocket	12 months
mSocket Pro	12 months
30A Fast Charging Cable	12 months
Solar Panel 200W (18V)	12 months
Solar Panel 200W (36V)	12 months
Solar Panel 200W (72V)	12 months
Solar Parallel Connection Cable	12 months

** Mango Power E CATL Battery Cell - Covered by a 10-year warranty. The battery cells are warranted for a period of 10-years, granted they are maintained and utilized under regular use and storage conditions. Should there be any failure in the Battery Cell within this 10-year period due to reasons not caused by personnel actions, Mango Power will provide a full repair service at no cost.

Important Note: The BMS (Battery Management System) circuit board and the LED light board integrated within the Battery Cell are exceptions to the 10-year warranty. These specific components adhere to the standard 5-year warranty period.

Other Electronic and Physical Components of Mango Power E

-These components are covered under a 5-year warranty. This ensures they are free from defects in materials and workmanship from the date of the original purchase.

*Table updated September 2023

**For the Mango Power Union series Indiegogo backers, Mango Power offers an exclusive warranty period based on campaign commitment.

2.2 Warranty Period Determination

1. Valid Proof of Purchase:

The following proof of purchase documents are required when customers claim warranty from Mango Power:

1) Orders placed on mangopower.com: Sales invoice, order confirmation email and logistics information that clearly show the description of the product, price, sales channel, sales date and delivery date;

2) Products purchased from other channels: Valid purchase invoice, logistics evidence, or order number(s) confirmed by Mango Power customer service team;

2. Warranty Start Date:

1) The warranty period begins the day your product is received at your delivery address.

2) Most Mango Power products have a warranty that exceeds 12 months. If you cannot locate shipping information to prove your warranty start date, we will default to a 30-day shipping time from your date of purchase, with the warranty starting 30 days after purchase.

3. Defect Reporting Date:

Whether or not your defect is covered under warranty depends on the date you report your defect. The defect reporting date can be from one of the following methods: Phone contact date, support email date or in-app report date, the earliest of which shall be considered your defect report date.

4. Unconditional Return Period:

You can return your product unconditionally within 30 calendar days of receiving your product provided it was ordered on mangopower.com in the contiguous US.

5. Warranty Repair Service Period:

According to the above-mentioned warranty table in section 2.1, products under warranty that do not meet the requirements of refund or replacement can request a warranty repair service. f. The replacement product or parts will either inherit the remaining warranty period of the original product, or be given at least 3 months warranty, the longer period shall prevail.

This limited warranty policy only applies to Mango Power's products purchased in North America through official channels.

Warranty Mango Power Union

2.1 Warranty Period of Products

Category	Warranty
Mango Power E    *Mango Power E CATL Battery Cell    *Mango Power E BMS Circuit Board    *Mango Power E LED Screen	60 months   *120 months    *60 months    *60 months
E battery	60 months
Mango Power Union	36 months
mpanel Pro	12 months
mSocket	12 months
mSocket Pro	12 months
30A Fast Charging Cable	12 months
Solar Panel 200W (18V)	12 months
Solar Panel 200W (36V)	12 months
Solar Panel 200W (72V)	12 months
Solar Parallel Connection Cable	12 months

** Mango Power E CATL Battery Cell - Covered by a 10-year warranty. The battery cells are warranted for a period of 10-years, granted they are maintained and utilized under regular use and storage conditions. Should there be any failure in the Battery Cell within this 10-year period due to reasons not caused by personnel actions, Mango Power will provide a full repair service at no cost.

Important Note: The BMS (Battery Management System) circuit board and the LED light board integrated within the Battery Cell are exceptions to the 10-year warranty. These specific components adhere to the standard 5-year warranty period.

Other Electronic and Physical Components of Mango Power E

• These components are covered under a 5-year warranty. This ensures they are free from defects in materials and workmanship from the date of the original purchase.

*Table updated September 2023

**For the Mango Power Union series Indiegogo backers, Mango Power offers an exclusive warranty period based on campaign commitment.

2.2 Warranty Period Determination

1. Valid Proof of Purchase:

The following proof of purchase documents are required when customers claim warranty from Mango Power:

1) Orders placed on mangopower.com: Sales invoice, order confirmation email and logistics information that clearly show the description of the product, price, sales channel, sales date and delivery date;

2) Products purchased from other channels: Valid purchase invoice, logistics evidence, or order number(s) confirmed by Mango Power customer service team;

2. Warranty Start Date:

1) The warranty period begins the day your product is received at your delivery address.

2) Most Mango Power products have a warranty that exceeds 12 months. If you cannot locate shipping information to prove your warranty start date, we will default to a 30-day shipping time from your date of purchase, with the warranty starting 30 days after purchase.

3. Defect Reporting Date:

Whether or not your defect is covered under warranty depends on the date you report your defect. The defect reporting date can be from one of the following methods: Phone contact date, support email date or in-app report date, the earliest of which shall be considered your defect report date.

4. Unconditional Return Period:

You can return your product unconditionally within 30 calendar days of receiving your product provided it was ordered on mangopower.com in the contiguous US.

5. Warranty Repair Service Period:

According to the above-mentioned warranty table in section 2.1, products under warranty that do not meet the requirements of refund or replacement can request a warranty repair service. f. The replacement product or parts will either inherit the remaining warranty period of the original product, or be given at least 3 months warranty, the longer period shall prevail.

This limited warranty policy only applies to Mango Power's products purchased in North America through official channels.

Warranty Mango Power M

Mango Power Tech Inc. ("Mango Power”) provides this Limited Warranty - which consists of both the “Workmanship Warranty” and the “Capacity Retention Warranty” described below - to the Covered Owner (defined below) for the Product(s) covered by this Limited Warranty listed below and installed for use at the original end-user location (the “Original Location”) (each a “Product”), for the applicable product warranty period set forth below (each, a “Warranty Period”), provided that the Original 

Location is located within the following territories: United States, United States territories (including Puerto Rico, Northern Mariana Islands, U.S. Virgin Islands, American Samoa, and Guam), and Canada. This Limited Warranty is valid only when the Covered Products are sold by Mango Power itself or by a Mango Power-authorized reseller and is valid to the extent permitted by the applicable laws of the territories mentioned above.

Product	Limited Warranty Period
M Battery 5kWh	The Limited Warranty Period begins on the date the Product is activated at the Original Location( such applicable date referred to herein as the “Warranty Activation Date”) and ends on the earlier of: (a) 10 years from the Warranty Activation Date, (b) 15MWh energy throughput,
M Hybrid Inverter 12K	The Limited Warranty Period is 10 years and begins on the Warranty Activation Date.
M Smart Screen	The Limited Warranty Period is 3 years and begins on the Warranty Activation Date.

*A Product is considered “Warranty Activated” when the storage system has been fully installed.

(a) The Limited Workmanship Warranty (the “Workmanship Warranty”). During the Limited Warranty Period, the Product will, underuse and conditions set out in the User Manual and the Installation Manual, (1) materially conform to the Product specifications set out in the User Manual and (2) be free from defects in workmanship and materials. All Workmanship Warranty claims must be submitted to Mango Power within ninety (90) days of discovering the defect.

(b) The Limited Capacity Retention Warranty (the “Capacity Retention Warranty”). During the Warranty Period, the Product will maintain the ability to store and discharge an energy capacity of at least seventy percent (70%) of the Product’s nameplate rating. If any capacity testing of the Product is required, it must be trialled under the following conditions:

• The testing environment temperature must be 25 ℃± 2 ℃;
• The initial temperature of the battery must be 25 ℃± 1 ℃;Constant voltage (57.6V) and constant current (0.5C), Discharge the unit voltage lower than 2.70V and the protection cutoff, and wait for 30 minutes;
• Constant voltage (57.6V) and constant current (0.5C)， Charge the unit voltage to 3.60V, and the protection is cut off, wait for 120 minutes;
• Constant voltage (57.6V) and constant current (0.05C)， Charge the unit voltage to 3.60V, and the protection is cut off, wait for 30 minutes;
• Constant voltage (44V) and constant current (0.5C), Discharge the unit voltage lower than 2.70V and the protection cutoff. Record the discharge capacity, voltage, current, and temperature.

Warranty Notice

The Product must be continuously connected to the internet during the warranty period, except where interrupted by causes outside of the Owner’s reasonable control.

How to Obtain Warranty Service

• To obtain warranty service for a Product, the Owner must comply with the Return Merchandise Authorization (RMA) Procedure. Unless HarmoniLiving specifically instructs the Owner otherwise, the Owner must return the allegedly defective Product to Mango Power in the original packaging or equivalent. If the allegedly defective product is not received by Mango Power within 60 days after HarmoniLiving has provided an RMA (Return Merchandise Authorization) number to the owner as part of the RMA Procedure, HarmoniLiving will issue an invoice to the owner. The owner will then be responsible for paying the current list price for a new product or replacement product.

• If an Owner returns a Product to HarmoniLiving (1) without an RMA from Mango Power or (2) without all parts included in the original package, HarmoniLiving retains the right to either (i) refuse delivery of such return; or (ii) charge a restocking fee equal to the higher of fifteen (15) percent of the original Owner’s purchase price of the Product or the retail value of the missing parts.

• By returning a Product, the Owner hereby acknowledges that ownership of the Product is transferred to Mango Power upon Mango Power’s receipt of the Product. If the claim is justified based on this Limited Warranty, HarmoniLiving will bear the cost of shipping the repaired or replacement Product to the Owner at the Original Location. Any Product returned to HarmoniLiving that HarmoniLiving determines is not covered under this Limited Warranty, or that is returned to Mango Power without a valid RMA, may be rejected and returned at the Owner’s cost (subject to prepayment) or kept for 30 days for pick-up by the Owner, and then disposed of in Mango Power’s sole discretion without further liability or obligation to Owner.

Remedies

• During the applicable Warranty Period, if Mango Power confirms the existence of a defect that is covered by the Limited Workmanship Warranty, Mango Power will, at Mango Power’s option, either (1) repair or replace the Product free of charge or (2) refund the Owner the actual purchase price for the Product less reasonable depreciation based on use at the time the Owner notifies Mango Power of the defect. Mango Power will not elect to issue a refund unless (i) Mango Power is unable to provide a replacement and repair is not commercially practicable or cannot be timely made, or (ii) the Owner is willing to accept such a refund. In the event of a defect, to the extent permitted by law, these are the Owner’s sole and exclusive remedies.

• During the applicable Warranty Period, if Mango Power establishes the existence of a defect that is covered by the Limited Capacity Retention Warranty, Mango Power will, at Mango Power’s option, either (1) repair or replace the Product free of charge, (2) issue a pro-rated refund for the Product to the Owner in an amount up to its actual value at the time the Owner notifies Mango Power of the defect, or (3) issue store credit for the capacity lost over the Warranty Period, as determined in Mango Power’s sole discretion, towards the Owner’s purchase of a new Mango Power Battery. Mango Power will not elect to issue a refund or a credit unless (i) Mango Power is unable to provide a replacement and repair is not commercially practicable or cannot be timely made, or (ii) the Owner is willing to accept such a refund.

• If Mango Power repairs or replaces the Product, (1) Mango Power will, at its option, use new and/or reconditioned parts or products of original or improved design, and (2) the Limited Warranty will continue to apply to the repaired or replacement product for the remainder of the original Limited Warranty Period or ninety (90) days from the date Owner receives the repaired or replacement product, whichever is later, as long as the repaired or replacement product is installed and connected to the internet within 45 consecutive days from the date on which you receive the repaired or replacement product and remains continuously connected to the internet after that (except where such connectivity is interrupted by causes outside of the Owner’s reasonable control).

• If Mango Power issues a refund or store credit, as applicable (rather than providing a repaired or replacement Product), such refund or store credit will be processed and paid within two weeks of Mango Power's receipt of the Product.

Limited Warranty Limitations and Exclusions

1. This Limited Warranty does not include any cost of labor or other costs related to (1) uninstalling the Product; (2) re-installing a repaired or replacement product, or (3) the removal, installation, or troubleshooting of the Owner's electrical systems.

2. The Limited Warranty does not cover, and Mango Power will not be responsible for, shipping damage or any other damage caused by the mishandling of products by the freight carrier.

3. In order to provide this Limited Warranty for the entire ten years warranty period, Mango Power requires the ability to update the Product through remote firmware upgrades. Installation of these remote upgrades may interrupt the operation of the Product for a short period. By installing the Product and connecting it to the internet, the Owner consent to Mango Power updating the Product through these remote upgrades from time to time without further notice to the Owner. If the Product is not connected to the internet for more than 45 consecutive days or has yet to be registered with Mango Power, important remote firmware upgrades may not be possible. Although Mango Power may not be able to honor the Owner’s full ten-year Limited Warranty under these circumstances, Mango Power will always keep the Owner’s Limited Warranty for at least five years following the date the product was first installed.

4. This Limited Warranty does not apply to, and Mango Power will not be responsible for, any defect in or damage to any products: (1) if the Product is not connected to the internet within 45 consecutive days following the Warranty Start Date and continuously connected to the internet thereafter, unless such lack of connectivity is due to causes outside of the Owner’s reasonable control; (2) that have been misused, neglected, tampered with, altered, or otherwise damaged, either internally or externally; (3) that have been improperly installed, operated, handled or used, including use under conditions for which the product was not designed, use in an unsuitable environment, or use in a manner contrary to the User Manual, Installation Manual, or applicable laws or regulations; (4) that have been subjected to fire, water, generalized corrosion, biological infestations, acts of nature, or input voltage that creates operating conditions beyond the maximum or minimum limits listed in the applicable Product Data Sheet, including high input voltage from generators or lightning strikes; (5) that have been subjected to damage caused by third party components not provided by Mango Power and used with the Products or any damage to the Products caused by service performed by anyone who is not a representative of Mango Power; (6) if the original identification markings (including trademark or serial number) of such products have been defaced, altered, or removed (other than by fading through regular wear and tear); (7) if the Grid Profile (utility approved operating parameters) of the Product has been altered, and such alteration causes the product to malfunction, fail, or fail to optimally perform.

5. The Limited Warranty does not cover cosmetic, technical, or design defects or shortcomings which do not materially influence or affect energy storage or degrade form, fit, or function of the Products; noise or vibrations that are not excessive or uncharacteristic and do not impact the Product’s Performance; or any defects or parts requiring replacement due to ordinary wear and tear, corrosion, rust or stains, scratches, dents on the casing or paintwork of the Product.

6. The Limited Warranty does not apply to any third-party products that may be installed with the Products at the Original Location.

7. To avoid doubt, software programs installed in the Products and the recovery and reinstallation of such software programs and data are not covered under this Limited Warranty. Mango Power does not warrant that the operations of the Product will be uninterrupted or error-free. No Mango Power employee or authorized reseller is authorized to make any modification, extension, or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

8. Products are not intended as a primary or backup power source for life-support systems, other medical equipment, or any other use where product failure could lead to injury, loss of life, or catastrophic property damage. Mango Power disclaims all liability arising from any such use of your Products. Further, Mango Power reserves the right to refuse to provide support in connection with any such use and disclaims any liability arising out of Mango Power’s provision of, or refusal to provide, support for your Product in such circumstances.

Assignment

Mango Power expressly reserves the right to novate or assign its rights and obligations under this Limited Warranty to a third party with the demonstrated expertise and requisite resources needed to discharge the obligations hereunder effectively.

Disclaimer of Warranties

THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY GIVEN BY MANGO POWER AND, EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES AND CONDITIONS (INCLUDING WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR WARRANTIES AS TO THE ACCURACY, SUFFICIENCY OR SUITABILITY OF ANY TECHNICAL OR OTHER INFORMATION PROVIDED IN MANUALS OR OTHER DOCUMENTATION) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY.

THE GRANT OF THIS LIMITED WARRANTY BY MANGO POWER IS CONDITIONED UPON AGREEMENT BY THE OWNER TO THE TERMS, CONDITIONS, AND REQUIREMENTS HEREIN. SOME STATES DO NOT ALLOW LIMITATIONS ON THE DURATION OF AN IMPLIED WARRANTY, SO THE ABOVE LIMITATION MAY NOT APPLY TO THE OWNER. THIS LIMITED WARRANTY GIVES THE OWNER SPECIFIC LEGAL RIGHTS, AND THE OWNER MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.