Return Policy
- Customers may return products within 30 days from the purchase date with no product restocking charges.
- The customer must call (740) 990-2422 and request an RMA on or before the 30th day from purchase.
- The Customer is responsible for the return transportation charges.
- Transportation charges can be deducted from the refund amount should you want HarmoniLiving to coordinate the pickup or provide a print at home label for a drop-off at a carrier partner location.
- An approved RMA number will be sent electronically and must be signed and included with the return. Otherwise, the shipment may be refused.
- The absence of an RMA number will delay the return process.
- Therefore, please contact HarmoniLiving Support Team to receive an RMA number and shipping instructions before shipping.
- RMA’s are only valid for 15 days after being issued.
- After 15 days, the RMA is voided and will be refused should a Customer attempt to return the product after the 15-day period.
- In order to prevent possible transport damages and to secure your rights to exchange and return products, the product must be returned packaged exactly as they were received.
- The product must be shipped back in the original packaging and insured.
- If the original packaging is required, HarmoniLiving will provide a shipping box at a nominal fee.
- If products are not sent back in their original packaging, the sender accepts all liability for damage claims and may be charged for repairs.
- All products exchanged or returned must be accompanied by an RMA number.
- All accessories, cartridges, HEPA filters, manuals, etc. must be included with the return.
- Any added replacement costs will be assessed and incurred upon the completion of the testing and inspection process.
- HarmoniLiving does not refund shipping, handling, or insurance charges for returned or exchanged products.
- The 30-day return period will begin from when the order is placed in our system.
Refund Policy
- In the event that you are not satisfied with your experience with HarmoniLiving products, we ask that you call (740) 990-2422 for assistance.
- We will do our best to resolve the issue through technical support.
- In the event that we are unable to resolve the issue, we will refund you back 100% of the purchase price of the product once returned (please note shipping cost is not refunded).
- All HarmoniLiving products come with a 30-day money-back guarantee (30 days from the date the order is placed).
Shipping
- HarmoniLiving does not refund shipping, handling, or insurance charges for returned or exchanged products.
- In the event that we are unable to resolve the issue, we will refund you back 100% of the purchase price of the product once returned (please note shipping cost is not refunded).
- The Customer is responsible for the return transportation charges.
Return/Refund Process
- Customers may return products within 30 days from the purchase date with no product restocking charges.
- An approved RMA number must be obtained by calling (740) 990-2422 on or before the 30th day from purchase.
- The customer is responsible for return transportation charges.
- RMA’s are valid for 15 days after being issued.
- Products must be returned in their original packaging and insured.
- All accessories must be included.
- Replacement costs will be assessed upon inspection.
- In case of dissatisfaction with HarmoniLiving products, call (740) 990-2422 for technical support.
- If the issue is not resolved, a 100% refund (excluding shipping) will be provided within the 30-day return period.
Warranty