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Growatt - Return & Refunds

Return Policy

  • HarmoniLiving offers a 30-day money-back guarantee for products sold directly through HarmoniLiving's platform under the Growatt brand.
  • For products purchased from other distributors or retailers, customers should contact the distributor/retailer directly and follow their return policy.

Refund Policy

To be eligible for a return under the 30-day money-back guarantee, please ensure the following conditions are met:

  • The product was purchased directly from HarmoniLiving's website. Please note that custom-configured or branded products are not covered by the 30-day money-back guarantee. Products purchased from third-party distributors or retailers are also not eligible.
  • Contact HarmoniLiving and initiate the return process within 30 days from the original shipment date.
  • The product must be returned in its original packaging with all materials included.
  • Ensure that the return is accompanied by a Return Authorization Number.

Shipping Fees

  • Please note that HarmoniLiving will charge a transaction fee (usually 5%) and the freight cost in the following circumstances:
    • Customer cancels the purchase order after we have sent the product.
    • Cases not related to product warranty.
    • Customer rejects the product delivery package without proper reason.
    • Logistics cannot deliver properly due to customer issues (incorrect address, incorrect delivery information, cannot be contacted by phone, etc.).

Return/Refund Process

  • Contact HarmoniLiving directly for support and assistance and obtain a Return Merchandise Authorization (RMA) Number. All returns must have an RMA number for processing.
  • Write the RMA number on the shipping label on the outside of the package. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.
  • HarmoniLiving will inspect the product and process the guarantee or warranty claim once we receive the products.

How to Process a 30-Day Money Back Guarantee or Claim a Warranty & Return an Item

To return an item and initiate the 30-day money-back guarantee or warranty claim, you need to obtain a Return Material Authorization (RMA) number.

  • HarmoniLiving will not accept returns without prior authorization and an RMA number. You can request an RMA form by contacting us via telephone or email for assistance.
  • For the 30-day money-back guarantee, if the return is not related to product warranty cases, customers are required to pay the payment transaction fee (usually 5%) and the freight cost for sending the package to HarmoniLiving.
  • HarmoniLiving will process the refund within 14 days from the date of receiving the returned product.

Growatt-Portable warrants to the original consumer purchaser that the Growatt-Portable product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the 'Warranty Period' section below, subject to the exclusions set forth below.

This warranty statement sets forth Growatt-Portable's total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.

Warranty Period

The warranty period for Growatt-Portable.com products is 24 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.

Exchanges

Growatt-Portable will replace (at Growatt-Portable's expense) any Growatt-Portable product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty of the original product.

Limited to Original Consumer Buyer

The warranty on Growatt-Portable product is limited to the original consumer purchaser and is not transferable to any subsequent owner.

Exclusions

  • Growatt-Portable warranty does not apply
  • Non-quality related issues
  • Items purchased from unauthorized resellers
  • Purchases without valid proof of purchase
  • Items that have been refunded
  • Items that have expired the warranty period
  • Any defects or damages caused by misuse of products, unauthorized modification dis-assembly or operation not in accordance with the official instructions or manuals
  • Any defects or damages caused by exposure to excessive heat, liquids or other external causes
  • Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts. Does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 6 months thereafter
  • Lost or stolen products
  • Free products

    Area

    Shipping Cost

    California

    $25

    Taxes

    $25

    New York

    $25

    Washington

    $25